Bara Support

Get in Touch

We'll get back to you as soon as we can. Questions, feedback, or found a bug — all welcome.

Common Trail Troubles

Steps not showing up?

Make sure you've granted Health access. Go to iOS Settings → Privacy & Security → Health → Bara and check that Steps is enabled.

Steps not syncing to challenges?

Open the app and pull to refresh on the Home tab. Background sync runs hourly, but a manual refresh updates immediately. Make sure you have an internet connection.

Not receiving challenge notifications?

Check iOS Settings → Notifications → Bara and make sure notifications are allowed. If you previously denied them, you'll need to enable them from Settings — the app won't ask again.

Can't find a friend?

Your friend needs to have a display name set in Bara. Search requires at least 2 characters and matches on display names only.

Sign-in issues?

Bara uses Sign in with Apple. Make sure you're signed into your Apple ID in iOS Settings and that you have a working internet connection.